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Browse Our Privacy Policy

We handle your personal data with care so your account, wallet details and payment history stay protected. This policy explains what we collect, why we collect it, and how you control it — whether you deposit through bKash, Nagad or Rocket.

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DATA HANDLING DETAIL

Switch Through Our Data Practices

We want you to understand exactly how data moves through game365 — from the moment you enter your mobile number to the point a Nagad withdrawal clears. Below are the specific practices we follow to keep your information handled properly and your account under your control.

Collection Scope

We collect only what is needed to operate your account: identity details for verification, payment references for bKash or Nagad processing, device identifiers for session security, and communication logs when you contact support. Nothing beyond operational necessity.

Cookie Use

Cookies keep you logged in, remember your language and lobby preferences, and help us measure page performance. We do not use cookies to build advertising profiles sold to outside parties. You can clear cookies from your browser settings at any time.

Account Security

Your password is stored in a hashed format we cannot reverse. Sessions expire after inactivity. If you log in from a new device, we send a verification code to your registered mobile number — the same one linked to your Rocket or bKash account.

Data Retention

Transaction records are retained for the period required by applicable regulations in eligible regions. Browsing cookies expire within a set window. Chat logs are kept until your query is fully resolved plus a short buffer period for quality review.

Who Receives Data

Payment processors receive the minimum data needed to complete your deposit or withdrawal — for example, your bKash reference number and the transaction amount. Identity verification partners see your submitted documents. No data goes to advertisers or unrelated third parties.

Your Rights and Requests

You can ask us for a full export of data we hold on you, request corrections to outdated information, or ask for account deletion. Submit requests through live chat or email. We verify your identity first, then process within a reasonable timeframe.

PRIVACY HELP

Open a Privacy Request With Us

If you have questions about how we handle your data or you want to exercise your rights, reach out through any of these channels. Our team processes privacy-related queries with priority, and we aim to respond promptly regardless of whether you contact us by chat, email or through your account dashboard.

Explore What This Policy Covers

game365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to all interactions you have with game365 — from account creation through to withdrawals via bKash, Nagad or Rocket. When you open an account, we collect identification details such as your name, date of birth, email and mobile number. This lets us

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verify your identity and keep your wallet secure. We also collect transactional data: deposit amounts, withdrawal requests, payment method references and timestamps. If you contact our support team through live chat or email, we retain those conversations to resolve disputes and improve service. We use cookies
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and similar tracking to remember your preferences, keep you logged in across sessions, and understand how you move through the lobby and account pages. We do not sell your personal information to any third party. Data may be shared only with payment processors (to complete bKash,
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Nagad or Rocket transactions), identity verification partners, and where required by applicable law in eligible regions. We store data on encrypted servers with access limited to authorised personnel. Retention periods vary by data type — transaction records are kept longer than browsing cookies, for example. You
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may request a copy of your data, ask for corrections, or request deletion subject to legal and operational requirements. Availability of this platform depends on your local law and eligible regions, and this policy reflects the jurisdictions where we operate.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Check Common Privacy Queries Here

These are the questions our support team receives most often about data and privacy. If your concern is not covered below, open a live chat session and ask directly — we handle privacy queries with priority.

We collect your name, date of birth, email address, mobile number and a password you choose. If you link a bKash, Nagad or Rocket wallet, we store the reference needed to process transactions — not your wallet PIN or full credentials.

Payment references for bKash, Nagad and Rocket are encrypted at rest and in transit. We never store your wallet PIN. Access to payment data is restricted to authorised systems that process deposits and withdrawals on your behalf.

Yes. Contact our support team via live chat or email with your account username. After verifying your identity, we compile a data export covering your profile details, transaction history and communication logs, then deliver it to your registered email.

Only with payment processors to complete your transactions, identity verification partners for account security, and authorities where required by law in eligible regions. We do not sell or rent personal data to advertisers or unrelated companies.

Transaction records and identity documents are retained for the period required by applicable regulations. Once that period ends, data is permanently deleted. Browsing cookies and session logs are cleared sooner since they carry no ongoing regulatory requirement.

We use session cookies to keep you logged in, preference cookies to remember your settings, and analytics cookies to understand page performance. You can disable non-essential cookies through your browser settings, though this may affect lobby functionality.

Log in to your account dashboard and update fields like email or mobile number directly. For changes to identity documents or name, contact support with the correct details and we will verify before updating — this protects against unauthorised changes.

No. The same privacy practices apply whether you use a desktop browser or access through your mobile. We may collect device type and operating system for session security, but the data protection standards and your rights remain identical.

We notify affected accounts promptly with details of what data was involved and what steps we are taking. We also advise you on protective actions — such as changing your password and reviewing recent transactions on your linked bKash or Nagad wallet.

This policy covers all users who access game365 where the platform is available. Access and eligibility depend on your local law and eligible regions. If regulations in your jurisdiction impose additional data rights, we honour those alongside the commitments described here.

Browse Our Privacy Policy

Switch Through Our Data Practices

Collection Scope

Cookie Use

Account Security

Data Retention

Who Receives Data

Your Rights and Requests

Open a Privacy Request With Us

Check Common Privacy Queries Here

01 What personal data does game365 collect when I create an account?

02 How is my payment information protected?

03 Can I request a copy of all data you hold on me?

04 Does game365 share my information with third parties?

05 How long do you keep my data after I close my account?

06 What cookies does the site use and can I disable them?

07 How do I correct inaccurate information on my account?

08 Is my data handled differently if I access game365 from a mobile device?

09 What happens if there is a data breach affecting my account?

10 Does this privacy policy apply to all regions?

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